ORBEATSLast Updated: October 13, 2026
We collect information you provide directly, including your name, email, and profile details (bio, genre, artist name, profile and banner images). If you're an artist, this also includes the content you upload - music, artwork, and short-form video clips - and, when required for payout verification, a government-issued ID, a selfie, a proof-of-address document, and your bank account details.
We also collect information generated by your activity on the Platform, such as which artists you follow, purchases and support you make, reviews you leave, and reports you submit or that are submitted about your content. In addition, we automatically collect usage data, device information, and IP address.
Your activity includes the songs you play (and how often), favourites, playlists, searches, follows, and messages you send in fan chat or comments. We use this to run features such as My Music, Your Heat and recommendations on your home page. We also store a random device ID and device name so an account can be limited to two devices and kept secure. If you turn on Face ID or fingerprint sign-in, it is handled by your device; Orbeats never receives your fingerprint or face data.
If you allow notifications, we store a push-notification address for your device, linked to your account, so we can tell you about activity such as comments, new songs and Moments from artists you follow. We also keep a record of those notifications inside the app. You can turn notifications off in your device or browser settings at any time.
We also work out your approximate location, at country and city level only, from your IP address when you play a song. We do not collect GPS or precise location. Artists see this only as combined totals (for example, plays from a city), never as information about an individual listener.
Artists are always shown by their public stage name. If you have supported an artist, your nickname may appear in that artist's public supporter ranking, based on your support for them. Until you choose a nickname, your first name (never your full name or email) is shown instead. Artists can also see, by that same name, which signed-in fans play their music the most. We never show amounts. You can set or change your nickname, or hide yourself from rankings, at any time in My Music.
You may also choose to tell us your age range, gender and the kinds of music moods you like (your "vibe"). This is entirely optional, is never asked when you sign up, and you can change or remove it at any time in My Music (fans) or Settings (artists). We use it only to personalise Orbeats and to show artists a combined picture of their audience. Artists only see groups of 5 or more people, never your individual answers.
We use your information to provide and operate the Platform, process payments and payouts, verify your identity and help prevent impersonation or fraud, review content reports, personalize what you see (such as your Discover feed), send you account and transaction emails (such as purchase confirmations, verification decisions, and payout status), improve the Platform, and communicate with you about your account.
We work with trusted third-party providers to help run authentication, secure data storage, content hosting, and payment processing. These providers only receive the information needed to perform their function and are bound by their own privacy and security obligations. They currently include Google Firebase (sign-in and data storage), Cloudinary (images, audio and video hosting), Vercel (hosting and basic usage analytics) and Paystack (payments on our website; card details are handled by Paystack and are never stored by Orbeats).
We do not sell your personal data and we do not show advertising. Your data is encrypted in transit.
If you report a piece of content, or content you've uploaded is reported by someone else, we keep a record of the report - including the reason given, any details provided, and the reporter's email if they chose to share it - along with any decision made as a result, such as a temporary removal or a dispute submitted in response. This helps us apply moderation decisions consistently and respond fairly if a decision is challenged.
We retain personal data for as long as necessary to provide the Platform and to comply with applicable legal, tax, and accounting obligations, in line with applicable data protection laws including Nigeria's Data Protection Act.
You have the right to access, correct, and delete your personal data. Some information, such as identity verification documents, transaction records, and payout history, may need to be retained for a period even after a deletion request in order to meet the legal, tax, and accounting obligations described above. Contact us at admin@orbeatsafrica.com to exercise your rights.
To delete your account, use My Music → Delete my account (fans) or Settings (artists), or visit orbeatsafrica.com/delete-account.
Orbeats Africa is not directed at children under 13, and we do not knowingly collect personal data from them. If you believe a child has given us personal data, contact us and we will delete it.
For privacy concerns: admin@orbeatsafrica.com